FAQs - Frequently Asked Questions

Can I control Homi devices when I’m not at home?

Yes! As long as your Homi devices are connected to WiFi and linked to the Smart Life app, you can control them remotely from anywhere using your smartphone.

Are Homi products safe to use around children and pets?

Absolutely. Homi products are built with high safety standards, including protection against overheating and electrical surges. They are low-voltage and emit no harmful radiation, making them safe for use around kids and pets.

Do Homi products support schedules and automation?

Yes. Using the Smart Life app, you can create smart routines—such as setting lights to turn on at sunset or using a motion sensor to trigger lighting. You can also group devices for coordinated control.

Can multiple users in the household control the same device?

Yes. You can share device access within the Smart Life app. Everyone in your home can have their own control, so no need to pass phones around!

Will Homi devices continue working during internet outages?

Some basic functions like manual operation (e.g., turning the light off via a wall switch) still work. However, app features, automation, and voice assistant control will be unavailable until internet connectivity is restored.

How do I update the firmware of my Homi devices?

Firmware updates are available directly through the Smart Life app. When an update is released, you’ll receive a notification with a one-tap install to keep your devices secure and performing at their best.

What is the warranty on Homi products?

All Homi products come with a 12-month limited warranty covering manufacturing defects. If you experience any issues, contact our support team—we’re here to help.

Do Homi smart plugs and bulbs remember settings after power loss?

Yes. Homi smart plugs and bulbs restore their last state automatically after a power outage—so you won’t have to reset anything manually.

Are Homi devices compatible with 5GHz Wi-Fi?

Homi devices currently support 2.4GHz Wi-Fi networks only. Please ensure your router has a 2.4GHz signal enabled during setup.

Where can I download the Smart Life app?

The Smart Life app is available for free on both the Apple App Store and Google Play. Just search for “Smart Life – Smart Living” and follow the setup guide.

How long does shipping take?

Shipping times vary by region. Most orders are processed within 1–2 business days, with delivery typically taking 2–10 business days depending on your location.